Refund and Cancellation Policy
This policy applies to Gymembers subscriptions sold by BrownGlobal Holdings LLC. It covers the software subscription only. Memberships a gym sells to its own members are handled by that gym.
14-day free trial
A new Gymembers subscription includes a 14-day free trial unless checkout clearly states otherwise. A payment method is required to begin the trial, but no subscription fee is charged when the trial starts. Cancel before the trial ends and you will not be charged the first monthly subscription fee.
What you are charged after the trial
If the trial is not cancelled before it ends, Gymembers is billed per gym location based on the gym country saved to the account: €29 EUR per month in Malta, BZ$60 BZD per month in Belize, and US$30 USD per month in all other countries, charged in advance. The subscription then renews automatically each month until you cancel. Adding a location increases the monthly charge; removing one reduces it from the applicable future billing period.
Cancelling
You can cancel at any time from the billing area in your dashboard. Cancelling during the free trial prevents the first monthly subscription charge. Cancelling after a paid period begins stops future charges while your account keeps working through the paid period.
Refunds
Because access continues for the rest of a paid month, part-month refunds and pro-rated refunds are not issued. Refunds are issued in full where a charge was duplicated, taken after a cancellation was completed, taken through unauthorised use of a payment method, or taken while a fault on our side prevented the service from being used for a substantial part of the month.
Requesting a refund
Email support@gymembers.com from the address on the account, within 60 days of the charge, and include the date and amount. Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank.
Chargebacks
If you believe a charge is wrong, contact us first. We would rather correct it directly than have your bank reverse it, which can suspend account access while it is investigated.
Who you are buying from
BrownGlobal Holdings LLC, trading as Gymembers. Contact: support@gymembers.com. Charges appear on your statement under the name shown at checkout.