Refund and Cancellation Policy
This policy applies to Gymembers subscriptions sold by BrownGlobal Holdings LLC. It covers the software subscription only. Memberships a gym sells to its own members are handled by that gym.
What you are charged
Gymembers costs €29 per gym location per month, charged in advance. The subscription renews automatically each month until you cancel. Adding a location increases the monthly charge; removing one reduces it from the next renewal.
Cancelling
You can cancel at any time from the billing area in your dashboard. Cancelling stops all future charges. Your account keeps working until the end of the month you have already paid for.
Refunds
Because access continues for the rest of the paid month, part-month refunds and pro-rated refunds are not issued. Refunds are issued in full where a charge was duplicated, taken after a cancellation was completed, taken through unauthorised use of a payment method, or taken while a fault on our side prevented the service from being used for a substantial part of the month.
Requesting a refund
Email support@gymembers.com from the address on the account, within 60 days of the charge, and include the date and amount. Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank.
Chargebacks
If you believe a charge is wrong, contact us first. We would rather correct it directly than have your bank reverse it, which can suspend account access while it is investigated.
Free trials and discounts
Where a trial or discount is offered, the terms shown at the time of sign-up apply. Unless stated otherwise, a trial converts to a paid monthly subscription unless cancelled before it ends.
Who you are buying from
BrownGlobal Holdings LLC, trading as Gymembers. Contact: support@gymembers.com. Charges appear on your statement under the name shown at checkout.